Refund & Cancellation Policy

The sections below explain each of these in detail. Where a signed statement of work or order form sets different terms for a specific engagement, that document controls.

TMC555 sells professional services and software — business consulting, systems integration, custom development, and access to our platform — delivered electronically and remotely. We do not ship physical goods, so there is no return, restocking or shipping process.

Because our work is scoped per client, the exact price, billing frequency, deliverables and delivery timeline are stated in the proposal, statement of work, order form or subscription plan you approve before any charge is made. All amounts are in United States Dollars (USD). Charges appear on your statement as “TMC555”.

3.1 — Before work begins

If you cancel a project in writing within five (5) business days of paying a deposit and before we have started work, we refund the deposit in full, with no fee and no questions asked.

3.2 — After work begins

Once work has started, cancelling entitles you to a pro-rata refund. We calculate the hours actually worked and any non-refundable third-party costs we committed on your behalf — software licenses, hosting, API credits — and refund the remainder of your deposit. You receive a written statement of hours and costs with the refund, along with all work product completed to that point.

3.3 — Delivered milestones

A milestone you have accepted, or that was deemed accepted under the acceptance process in our Terms of Service, is not refundable. If a delivered milestone materially fails to meet the agreed written scope, we will correct it at no charge; if we cannot correct it within a reasonable time, we refund the fees paid for that milestone.

3.4 — If we cancel

If TMC555 terminates an engagement for convenience or cannot complete it, you receive a full refund of all prepaid amounts for work not yet performed, plus delivery of everything completed to date.

4.1 — Hourly consulting

Hourly work is invoiced against a written time record and is not refundable once performed. If you believe hours were misrecorded, unauthorized, or billed outside the agreed scope, tell us within thirty (30) days of the invoice date and we will review the record and credit or refund any amount we cannot substantiate.

4.2 — Retainers

Monthly retainers may be cancelled by either party with fifteen (15) days’ written notice. Any prepaid month during which no work has been performed is refunded in full. A partially used month is prorated against hours delivered.

4.3 — Unused retainer hours

Unless your order states otherwise, unused retainer hours roll over for one (1) additional month and are not separately refundable after the retainer ends.

5.1 — How to cancel

You may cancel a subscription at any time, for any reason. Where a billing portal is provided, cancellation is self-service and takes effect immediately on request. Otherwise, email hello@tmc555.com from the address on the account. We confirm every cancellation in writing within one (1) business day. There is no cancellation fee and no notice period.

5.2 — What happens next

• —Your subscription stops renewing immediately — you are never charged again after cancelling.
• —Access continues through the end of the period you have already paid for.
• —You may export your data for thirty (30) days after the subscription ends.
• —Reactivating later is possible at the then-current rate, subject to data availability.

5.3 — Refund on cancellation

5.4 — Renewal reminders

We email a reminder before every annual renewal, at least thirty (30) days in advance, and at least thirty (30) days before any price change takes effect. You always have time to cancel before being charged.

Regardless of anything else in this policy, we issue a full refund promptly in each of these cases:

• —Consulting hours already performed and documented, and milestones already delivered and accepted.
• —Third-party costs we paid on your behalf at your direction — software licenses, domains, hosting, API and AI usage credits — which are governed by that vendor's own refund terms.
• —Work you decide not to use, where it was delivered as scoped and accepted.
• —Fees for a period during which the service was available to you and you simply did not use it, outside the cancellation windows in Section 05.
• —Business outcomes: we do not guarantee revenue, savings, ranking or growth results, and results falling short of your expectations is not by itself grounds for a refund.

If you are dissatisfied for a reason not listed as refundable, tell us anyway at hello@tmc555.com. We review every request on its merits and will make it right where we think we fell short.

Email hello@tmc555.com with:

• —The name and email address on the account or invoice
• —The invoice number, or the transaction date and amount
• —The last four digits of the card charged, if you have them
• —A short description of what happened and what outcome you are looking for

Please contact us within sixty (60) days of the charge so we can investigate while records are fresh. We acknowledge every request within one (1) business day and give you a decision, with our reasoning, within five (5) business days. Verified billing errors are refunded immediately without waiting for that review.

• —Refunds are issued to the original payment method through Stripe. We cannot refund to a different card or account.
• —We submit approved refunds within one (1) business day of approval.
• —Card refunds typically appear on your statement within 5–10 business days, depending on your issuing bank. Bank debit refunds may take longer.
• —Refunds are issued in USD, the currency of the original charge. Any difference caused by exchange-rate movement between the charge and the refund is set by your bank and is outside our control.
• —We do not charge a processing or restocking fee on any refund.

If a refund has not appeared after ten (10) business days, contact hello@tmc555.com and we will send you the Stripe refund confirmation and identifier to give your bank.

If something is wrong with a charge, please contact us first at hello@tmc555.com. We resolve the large majority of billing questions within a few business days, which is almost always faster than a card dispute, and a valid billing error is refunded without argument.

If you file a chargeback, we will respond to your card issuer with our transaction records, engagement documentation and correspondence. We may suspend active services and access to deliverables while a disputed balance remains outstanding, and we will tell you in writing before doing so. Filing a chargeback does not waive any of your rights under this policy or applicable law, and we will still work with you to resolve the underlying issue.

Nothing in this policy limits any rights you have under applicable consumer-protection law, including your right to dispute a charge with your card issuer. Where mandatory local law gives you stronger cancellation or refund rights than this policy provides, those rights apply.

This policy is part of our Terms of Service and is read together with our Privacy Policy. Material changes to this policy are announced at least thirty (30) days in advance and never apply retroactively to a purchase you have already made.

TMC555, LLC
TMC555, LLC · 737 Huntington Ave · Boston, MA 02115 · United States
hello@tmc555.com — refunds, billing and general inquiries

Business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We acknowledge every billing inquiry within one (1) business day.